Terms of Service

Products Offered

For customers shopping with rtic, the governing rule is clear: customers should rely on each live product page for supported specifications, size information, materials, care instructions, safety notices, availability, and price; where relevant, the current catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; where relevant, genuine listing errors may be corrected and unavailable or fraudulent orders may be refused or cancelled with any required refund.

Acceptance of These Terms

Customers dealing with rtic should understand that store use and order submission are subject to acceptance of these Terms of Service; for completeness, customers should read these Terms together with the Refund, Shipping, Privacy, and Payment Policies.

Payment and Applicable Taxes

The operating rule used by rtic is straightforward: the relevant issuer and processor control approval of a payment authorization; as a related safeguard, tax is charged when applicable law requires collection; as a related safeguard, store prices, checkout charges, and refunds are processed in USD.

Orders, Shipping, and Returns

In administering this policy, rtic confirms that pre-shipment cancellation is available, while shipped purchases move to the Refund Policy; for completeness, the usual timeline is 1-2 business days for processing plus 4-6 business days of estimated transit; as a related safeguard, the merchant pays authorized return freight for voluntary returns and product or fulfillment problems; where relevant, every eligible United States order receives free standard shipping.

Non-Waivable Rights

The operating rule used by rtic is straightforward: nothing in these Terms excludes a right or remedy that applicable law does not permit the merchant to exclude; the store works to maintain accurate content while recognizing that a technical or clerical mistake may arise.

Acceptable Website Use

To state the position of rtic precisely, the website may not be used to violate law, impair security, access systems without permission, or infringe another person's rights; as a related safeguard, use must respect applicable law and the lawful rights of others.

Business Contact Record

The documented approach of rtic is as follows: this website is operated for customers by rtic; the complete physical address, also used for approved returns unless written instructions say otherwise, is 2949 Brentwood Dr, Grand Marsh, Wisconsin, 53936, United States; as a related safeguard, the published contact email is support@frosttrailco.store; the store telephone number is 512-235-3620.