Refund Policy

Order Cancellation Point

To state the position of rtic precisely, cancellation requests are accepted while the order remains unshipped; a shipped order moves to the rules stated in the Refund Policy.

Non-Returnable Categories

Under this policy at rtic, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; additionally, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Return Authorization Steps

To state the position of rtic precisely, items must not be sent until return authorization has been issued; for completeness, approved requests receive a prepaid return label or another no-cost return method; where relevant, return assistance starts by emailing support@frosttrailco.store or calling 512-235-3620.

Merchant-Paid Return Costs

rtic applies the following customer standard: the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; as a related safeguard, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Default Return Destination

As part of the service commitment made by rtic, approved returns are ordinarily directed to 2949 Brentwood Dr, Grand Marsh, Wisconsin, 53936, United States; at the same time, customers should use another facility only if written authorization identifies it.

Approval and Original-Payment Refunds

The documented approach of rtic is as follows: issuer processing after the store sends the refund is outside the merchant's direct control; as a related safeguard, an approved refund goes back to the original payment method in 5-10 business days; where relevant, an authorized return is reviewed after receipt.

Thirty-Day Return Window

Under this policy at rtic, an exchange may be requested during that same 30-day period; additionally, the voluntary return window remains open for 30 days following receipt.

Responsible Store Information

Under this policy at rtic, telephone support is available through 512-235-3620; email support is available at support@frosttrailco.store; rtic is the merchant responsible for this storefront; additionally, the merchant location and standard authorized-return address is 2949 Brentwood Dr, Grand Marsh, Wisconsin, 53936, United States.