Contact Us

Getting an Efficient Response

To state the position of rtic precisely, an order number should be included when available; additionally, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied.

Customer Service Hours

For practical purposes when ordering from rtic, after-hours inquiries are handled when the following business period begins; as a related safeguard, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Contact the Store

For customers shopping with rtic, the governing rule is clear: customers may email support@frosttrailco.store or call 512-235-3620; assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests.

Physical Address

For customers shopping with rtic, the governing rule is clear: the merchant address for customer records is 2949 Brentwood Dr, Grand Marsh, Wisconsin, 53936, United States; as a related safeguard, the same location serves as the standard authorized-return address except when written directions state otherwise.

Business Contact Record

In administering this policy, rtic confirms that email support is available at support@frosttrailco.store; where relevant, the physical business address and default return address is 2949 Brentwood Dr, Grand Marsh, Wisconsin, 53936, United States; at the same time, rtic is the merchant responsible for this storefront; for completeness, the store telephone number is 512-235-3620.