Shipping Policy

U.S.-Only Delivery

As part of the service commitment made by rtic, every order delivered in the United States includes free standard shipping; orders are shipped only to valid addresses in the United States.

Tracking Information

Under this policy at rtic, carrier systems can require additional time before showing the initial scan; tracking information is provided after the carrier accepts the shipment.

Cancellation Cutoff

The documented approach of rtic is as follows: after shipment, the Refund Policy governs the available return process; for completeness, customers may request cancellation before shipment through support@frosttrailco.store or 512-235-3620.

Delivery Issue Support

For transparency, rtic records that lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@frosttrailco.store or 512-235-3620; where relevant, the merchant pays any approved return shipping for those problems.

Accurate Addresses and Delays

The customer-facing practice followed by rtic is that a deliverable street address and correct checkout details are required; at the same time, weather, carrier interruptions, high-volume periods, or address problems may extend delivery.

Expected Fulfillment Timeline

rtic applies the following customer standard: the handling period is ordinarily 1-2 business days; at the same time, delivery in the carrier network is normally estimated at 4-6 business days after dispatch; at the same time, business-day estimates exclude weekends and applicable United States public holidays.

Business Contact Record

rtic applies the following customer standard: the store telephone number is 512-235-3620; where relevant, customer correspondence may be sent to support@frosttrailco.store; at the same time, the physical business address and default return address is 2949 Brentwood Dr, Grand Marsh, Wisconsin, 53936, United States; as a related safeguard, rtic is the merchant responsible for this storefront.